Effective Date: March 17, 2026

Last Updated: March 17, 2026

Welcome to Tocntravel (“Tocntravel,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process your personal information when you visit our website, submit an inquiry, request a quote, contact us by email, phone, WhatsApp, or other channels, or use our travel planning and related services.

Please read this Privacy Policy carefully. By using our website or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Tocntravel is the brand through which we provide private and customized travel services in China.

Brand Name: Tocntravel
Contact Email: [email protected]
WhatsApp: +86 185 1570 2186

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• our website,
• inquiry and quote request forms,
• email, phone, and WhatsApp communications,
• booking-related communications,
• customer service interactions,
• and any other online or offline interactions related to our travel services.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website or used separately by you.

3. Information We Collect

We may collect the following categories of personal information.

A. Information You Provide Directly

This may include:

• your name,
• email address,
• phone number,
• WhatsApp number,
• nationality or country of residence,
• travel dates,
• number of travelers,
• destination interests,
• budget range,
• hotel preferences,
• travel style preferences,
• special requests,
• and any other information you choose to provide in forms, messages, emails, or calls.

B. Booking and Travel Arrangement Information

If you proceed with trip planning or a booking, we may collect information necessary to arrange your travel services, such as:

• passport-related details,
• date of birth,
• emergency contact information,
• transport details,
• accommodation preferences,
• traveler names and rooming details,
• dietary or accessibility requests,
• and other information reasonably required to organize your itinerary.

C. Payment and Transaction Information

If you make a payment or arrange a payment with us, we may collect limited payment-related information, such as:

• payer name,
• billing details,
• transaction amount,
• payment status,
• and related accounting or invoice information.

We do not intentionally store full payment card numbers unless this is handled securely through an authorized payment provider.

D. Information Collected Automatically

When you use our website, we or our service providers may automatically collect certain information, including:

• IP address,
• browser type,
• device type,
• operating system,
• referring URLs,
• pages viewed,
• time spent on pages,
• approximate location based on IP,
• website interaction data,
• and cookie identifiers or similar tracking information.

E. Information from Third Parties

We may receive information from third parties, such as:

• payment processors,
• analytics providers,
• advertising partners,
• social media platforms,
• hotels, transport providers, guides, and local suppliers,
• CRM or customer communication tools,
• and other service providers involved in our business operations.

4. How We Use Your Information

We may use your personal information for the following purposes:

• to respond to inquiries and provide quotations,
• to design customized itineraries and travel recommendations,
• to arrange, confirm, and manage travel services,
• to communicate with you before, during, and after your trip,
• to process payments or coordinate billing,
• to provide customer support,
• to improve our website, services, and user experience,
• to monitor and analyze website performance and usage,
• to send service-related communications,
• to send marketing communications where permitted by law or where you have provided consent,
• to maintain internal business records,
• to prevent fraud, abuse, or unauthorized activity,
• to protect our rights, users, and business operations,
• and to comply with legal, regulatory, tax, accounting, reporting, or law-enforcement obligations.

5. Legal Bases for Processing

Where applicable under the GDPR, UK GDPR, or similar laws, we may process your personal information on one or more of the following legal bases:

• Contract: where processing is necessary to provide the services you request or to perform a contract with you.
• Pre-contractual steps: where processing is necessary to respond to your inquiry or prepare a quotation or itinerary before a contract is concluded.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as operating, improving, securing, and promoting our services, provided that your rights and interests do not override those interests.
• Consent: where you have given us consent, such as for certain marketing communications or non-essential cookies.
• Legal obligation: where processing is necessary to comply with applicable laws and regulations.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

• ensure the website functions properly,
• remember your preferences,
• understand website traffic and usage,
• improve website performance,
• measure the effectiveness of advertising,
• and support remarketing or social media advertising, where applicable.

Some cookies are strictly necessary for the website to operate. Others are optional, including analytics and advertising cookies.

Where required by law, we will request your consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings and, where available, our cookie banner or preference tool.

7. How We Share Your Information

We may share your personal information with:

• hotels, airlines, rail operators, local guides, attraction operators, and transportation providers,
• travel partners and destination suppliers,
• payment processors and financial service providers,
• website hosting, analytics, marketing, CRM, communication, and IT service providers,
• accountants, auditors, insurers, legal advisers, and other professional advisers,
• government authorities, regulators, courts, law-enforcement bodies, or immigration-related authorities where required by law or reasonably necessary,
• and a buyer, investor, affiliate, successor, or acquirer in connection with a merger, restructuring, financing, or sale of business assets.

We do not disclose personal information more broadly than is reasonably necessary for the purposes described in this Privacy Policy.

8. Sale or Sharing of Personal Information

We do not sell your personal information for money in the ordinary commercial sense.

However, depending on the tools we use, certain advertising or analytics technologies may be treated as “sharing” or similar regulated activity under some privacy laws, including California law. If this applies, we will provide the notices and choices required by applicable law.

9. International Data Transfers

Because we work with international travelers and service providers in multiple countries, your personal information may be transferred to, stored in, or accessed from jurisdictions outside your country of residence.

Where required by law, we take reasonable steps to use appropriate safeguards for international data transfers.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• responding to inquiries,
• providing quotations,
• arranging and delivering services,
• maintaining customer and business records,
• complying with legal, tax, accounting, and regulatory requirements,
• resolving disputes,
• and enforcing our agreements.

Where we cannot state an exact retention period in advance, we determine retention based on the type of information, the purpose for which it was collected, the sensitivity of the information, legal requirements, and operational necessity.

11. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have the right to:

• request access to your personal information,
• request correction of inaccurate or incomplete information,
• request deletion of your personal information,
• request restriction of processing,
• object to certain processing,
• withdraw consent where processing is based on consent,
• request portability of certain personal information,
• opt out of certain marketing communications,
• and lodge a complaint with a competent supervisory or regulatory authority.

To exercise your rights, please contact us at: [email protected]

We may need to verify your identity before fulfilling certain requests.

12. Marketing Communications

Where permitted by law, we may send you marketing communications about destinations, travel ideas, offers, updates, or related services.

You can opt out of marketing emails at any time by:

• clicking the unsubscribe link in the email, or
• contacting us at [email protected]

Opting out of marketing communications will not affect service-related communications that are necessary for your inquiry, booking, or travel arrangements.

13. California Privacy Notice

If you are a California resident, you may have rights under California privacy law, subject to applicable exceptions, including the right to:

• know what categories of personal information we collect,
• know the purposes for which it is used,
• request access to specific pieces of personal information,
• request deletion,
• request correction,
• and exercise rights related to the sale or sharing of personal information, if applicable.

California residents may submit privacy requests by contacting us at: [email protected]

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. International Visitors

If you access our website or contact us from outside the country in which our business operations are based, please note that your information may be transferred internationally and processed in jurisdictions that may have different data protection rules from those in your country.

By submitting your personal information to us, you understand that such transfers may be necessary for us to respond to your inquiry or provide travel-related services, subject to applicable legal requirements.

15. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information to us inappropriately, please contact us. We will take reasonable steps to review and, where appropriate, delete the information.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, online service, or data transmission method can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

17. Third-Party Links and Services

Our website may contain links to third-party websites, tools, booking systems, social media services, or other external platforms. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent where necessary.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Tocntravel
Email: [email protected]
WhatsApp: +86 185 1570 2186