privacy-policy

Last Updated: May 17, 2025

At PandaPower Travel, we are committed to protecting your privacy and complying with international privacy regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UK Data Protection Act, and Singapore’s Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website and services.

1. What Information We Collect

We may collect the following personal information from you:

  • Personal Details: Name, email address, phone number, country of residence (when you contact us or make an inquiry).

  • Technical Information: IP address, browser type, device model, operating system, referral source.

  • Usage Information: Pages visited, time spent, click behavior (through analytics tools).

  • Cookies & Tracking Data: Session data through cookies and similar technologies.

2. How We Use Your Information

We process your information for the following purposes:

  • To respond to your inquiries or service requests.

  • To facilitate travel booking processes and follow-up communication.

  • To improve the functionality, security, and performance of our website.

  • To comply with legal obligations in various jurisdictions.

We only collect information that is necessary and relevant to your interaction with our services.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for collecting and using your personal data include:

  • Your consent (e.g., when subscribing to updates or contacting us)

  • Contractual necessity (e.g., when we respond to travel service inquiries)

  • Legal obligations (e.g., tax or regulatory compliance)

  • Legitimate interests (e.g., to improve services, prevent fraud)

4. Sharing Your Information

We do not sell your personal data. We may share your data only with:

  • Service providers who help operate our website (e.g., hosting, email systems)

  • Analytics services (e.g., Google Analytics, Facebook Pixel)

  • Payment processors (e.g., Stripe, PayPal, if applicable)

  • Travel service partners when fulfilling a booking (with your consent)

All third parties are bound by confidentiality and data protection agreements.

5. Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Analyze site usage

  • Improve performance

You may disable cookies at any time through your browser settings. Some site features may not function properly if cookies are disabled.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, Singapore, or Hong Kong, where our servers or third-party partners are located. We take steps to ensure your data is treated securely and lawfully under applicable regulations.

7. Data Retention

We retain your personal data only as long as necessary:

  • To provide the services you request

  • To comply with legal, tax, and accounting obligations

  • To resolve disputes and enforce agreements

If you request deletion, we will securely erase your data unless we are legally required to retain it.

8. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (“Right to be Forgotten”)

  • Object or restrict certain types of processing

  • Withdraw your consent at any time

To exercise your rights, contact us at info@tocntravel.com. We will respond within the legally required timeframe.